📍 Pyrmont | Full-Time Permanent Opportunity
💰 $70,000 + Super
🚀 Career Development & Internal Progression Opportunities
Looking for a role where you can make a genuine difference every day? We're partnering with a growing healthcare organisation that is dedicated to improving lives through exceptional customer care. As a Customer Experience Specialist, you'll become a trusted point of contact for customers, helping them navigate their healthcare journey while delivering outstanding support via phone and email.
This opportunity is perfect for someone who loves connecting with people, solving problems, and creating positive customer experiences. Whether your background is in customer service, retail, hospitality, travel, healthcare, banking, or contact centres, we'd love to hear from you.
Why You'll Love This Role
- Meaningful work that positively impacts customers' lives
- Comprehensive onboarding and training provided
- Genuine career progression and development opportunities
- Supportive, collaborative, and social team culture
- Monday to Friday hours with no weekend work
- Long-term stability within a growing organisation
What You'll Be Doing
- Supporting customers throughout their healthcare journey
- Providing friendly and professional assistance via phone and email
- Building strong customer relationships through regular communication
- Responding to enquiries and coordinating appointments
- Following up with customers to ensure an outstanding experience
- Working closely with internal teams to deliver the best outcomes
- Atleast 1 year of experience in customer-facing roles such as customer service, retail, hospitality, travel, healthcare, banking, administration, or contact centres
- A professional and engaging communication style
- Passionate about helping people and delivering exceptional service
- Strong relationship-building and problem-solving skills
- Comfortable learning new systems and processes
- Positive attitude with a team-first mindset
Apply now and take the next step in your customer service career.
